DAWN RUSSELL IS THE VICE PRESIDENT CUSTOMER EXPERIENCE FOR BLUE RIDGE
As Vice President Customer Experience, Dawn is responsible for overseeing the customer success in integration, product adoption, technology enhancements and overall customer satisfaction. A results-oriented IT professional with 20 years’ experience driving growth, deliverables and productivity for diverse organizations. Prior to joining Blue Ridge Dawn was VP of Development and Customer Success with Izenda, where she was responsible for product management, product development, onboarding and support initiatives across the company to deliver outstanding customer value. Prior to that, Dawn applied her management skills at NCO, Stratose, QBE FIRST, and Trauner, Cohen & Thomas LLP.